As I am looking for a better deal, I decided to speak with DishNetwork since I have been with them since 2005. I figured they have a loyalty program that would consider me a good customer and thus give me one of those promotions as if I was a new customer...so, here is the result of that conversations.
Chat Transcript
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Uddin (ID: B50): How may I help you today?
Francisco Colon: yes
Uddin (ID: B50): Sure.
Francisco Colon: I am looking to get a better deal....I am currently looking for new service....what can Dish offfer...and I am not looking for more programing
Uddin (ID: B50): I will be happy to assist you with your request.
Uddin (ID: B50): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
Francisco Colon: 1120
Uddin (ID: B50): Thank you.
Uddin (ID: B50): Please give me a moment to access your account.
Francisco Colon: ok
Uddin (ID: B50): Thank you.
Uddin (ID: B50): Currently there is only one promotion running for our existing customers. I can offer you Cinemax free for one month on your account.
Francisco Colon: Like I mentioned not looking to Add....I have enough channels..I don't need another channel...
Uddin (ID: B50): Okay.
Uddin (ID: B50): I am sorry to say but currently we are not offering any discounts.
Francisco Colon: you know when I renewed my service....it was after it was disconnected for over a yr...and I never got a promotion...so...I am technically on a month to month
Uddin (ID: B50): One moment please.
Uddin (ID: B50): Your satisfaction is very important to us, so I would like to transfer you to a specialized department for further assistance. Please be online.
Uddin (ID: B50) has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
You have been successfully transferred to Mark (ID: LQ3) with the Loyalty department.
Mark (ID: LQ3): I will be handling your request today. Please give me a moment to access your account and review your conversation with the previous agent.
Francisco Colon: k
Mark (ID: LQ3): Your patience is greatly appreciated.
Mark (ID: LQ3): I understand you are wanting to lower your monthly cost.
Francisco Colon: k
Mark (ID: LQ3): I will be happy to assist you with your request.
Mark (ID: LQ3): We can remove HBO from the account, That would save you $16 monthly. How does that sound?
Mark (ID: LQ3): Sorry, If we remove just 1 premium that would lower the bill less then that.
Francisco Colon: not very lucrative....if I may say without saying profanity
Francisco Colon: since I watch HBO for Boxing....
Francisco Colon: you can take out about 50 other channels that I never use...
Mark (ID: LQ3): I'm sorry you feel that way. We could lower the core package to drop the price. Would that work for you?
Francisco Colon: what is the core package?
Mark (ID: LQ3): You have the Top 120 currently.
Francisco Colon: ok....
Mark (ID: LQ3): We can get you to the Dish Family package to save you $20 monthly.
Francisco Colon: but are we taking away...CNN, Discovery, History and Fox?
Mark (ID: LQ3): You would get locals and these other channels that are listed:
Mark (ID: LQ3): ____Dish Family Package_____ 9413 ALMA VISION HISPANIC NETWORK (ALMA) 262 ANGEL ONE (ANGEL) 266 ANGEL TWO (ANGL2) 184 ANIMAL PLANET (APL) 119 BIO (BIO) 203 BLOOMBERG TELEVISION (BITV) 175 BOOMERANG (BOOM) 9403 BYUTV (BYUTV) 210 C-SPAN (CSPAN) 211 C-SPAN2 (CSPN2) 152 CBS COLLEGE SPORTS TELEVISION (CBS C) 265 CCTV NEWS (CCTV NEWS) 695 CCTV-E (CCTVE) 976 CD-KIDTUNES (CD 27) 9399 CHRISTIAN TELEVISION NETWORK (CTN) 9406 CLASSIC ARTS SHOWCASE (ARTS) 9396 COLOURS TV (COLRS) 113 COOKING CHANNEL (COOK) 263 DAYSTAR (DYSTR) 111 DO IT YOURSELF (DIY) 197 DOCUMENTARY CHANNEL (DOC) 261 ETERNAL WORD TELEVISION NETWORK (EWTN) 9418 FEC/PAEC (PAEC) 110 FOOD NETWORK (FOOD) 205 FOX NEWS CHANNEL (FXNWS) 9415 FREE SPEECH TV (FSTV) 167 GREAT AMERICAN COUNTRY (GAC) 185 HALLMARK CHANNEL (HLMRK) 187 HALLMARK MOVIE CHANNEL (HMC) 202 HEADLINE NEWS NETWORK (HNN) 9401 HITN (HITN) 222 HSN (HSN) 230 ICTV (ICTV) 192 INVESTIGATION DISCOVERY (ID) 9394 KIDS & TEENS TELEVISION (KTV) 9410 LINK TV (LINK) 212 NASA (NASA) 178 NICK TOONS (NICKT) 170 NICKELODEON/NICK AT NITE (EAST) (NICK) 171 NICKELODEON/NICK AT NITE (WEST) (NICKW) 9411 NORTHERN ARIZONA UNIVERSITY/UNIVERSITY HOUSE (NAUHS) 396 OUTDOOR CHANNEL (OTDCH) 9405 PENTAGON CHANNEL (PNTGN) 137 QVC (QVC) 9400 RESEARCH CHANNEL (RSRCH) 9398 RFDTV (RFDTV) 134 SHOPNBC (SHNBC) 179 THE HUB (HUB ) 193 THE SCIENCE CHANNEL (SCI) 214 THE WEATHER CHANNEL (TWC) 9393 THREE ANGELS BROADCASTING NETWORK (3ABN) 260 TRINITY BROADCASTING NETWORK (TBN) 106 TV LAND (TVLND) 9412 UNIVERSITY OF CALIFORNIA (UCTV)
Francisco Colon: I see you are running a promotion for top 120 for 29.99 for 12 months.....
Mark (ID: LQ3): Correct, that is a new customer promotion that is not available on existing accounts.
Francisco Colon: so....if I cancel the service I have to wait six months?
Mark (ID: LQ3): To qualify for the new customer promotions you would need to be with out service for 3 months.
Francisco Colon: so....let me take that phrase....and express something...
Mark (ID: LQ3): Okay.
Francisco Colon: why then...when I canceled the service in 2008 and restarted the service in 2010....was I not given the promotion?
Francisco Colon: your Loyalty program is no Loyalty Program...
Francisco Colon: you have a Loyalty department by name...not by actions
Mark (ID: LQ3): I'm not sure, the promotions have changes since 2010 though.
Francisco Colon: so....
Francisco Colon: After Feb 2010?
Francisco Colon: or Before?
Mark (ID: LQ3): Could be that you didn't qualify for that promotion at that time.
Mark (ID: LQ3): I apologize for the inconvenience.
Francisco Colon: as per your previous quote I did...
Francisco Colon: so...let me get this straight...
Francisco Colon: I cancel my service now....
Mark (ID: LQ3): Okay.
Francisco Colon: you don't get three month of money from me...
Francisco Colon: and then I restart service in 3 months....for the promotion
Francisco Colon: does that sound about right to you?
Mark (ID: LQ3): Well that would be up to you, the promotion may change in 3 months.
Francisco Colon: regardless....I am concerned with the now...
Francisco Colon: so...does that sound about right to you?
Francisco Colon: so where is my loyalty?
Francisco Colon: if Dish is Really not looking for it
Francisco Colon: I just want to make sure I am understanding this correctly....
Mark (ID: LQ3): Available offers can vary according to length of service, existing equipment, and are also affected by the offers you selected when you signed up originally. At this time, the offer you are referring to is not available.
Mark (ID: LQ3): How would you like to proceed?
Francisco Colon: I can't get the promotion....because I am not a NEWer customer...
Mark (ID: LQ3): You do not qualify for a new customer promotion, because you are not a new customer.
Mark (ID: LQ3): Is there anything else I can assist you with?
Francisco Colon: but I would if I cancel the Service for three months and then I am considered a NEWer customer then I would qualify as a NEWer customer and get the package?
Francisco Colon: yes?
Francisco Colon: just want to be clear
Mark (ID: LQ3): Correct.
Mark (ID: LQ3): Is there anything else I can assist you with?
Francisco Colon: yes...
Francisco Colon: Please request to change your departments as the NOT Loyalty Department.... Mark (ID: LQ3): Okay
Talking with Comcast now and see what they offer
3 comments:
Your credit is obviously shitty that's why you get nothing, trust me I know all about the types of accounts at DISH ;)
Even if you cancel and come back, if your credit is garbage then you will get nothing again, not DISH's fault but your own.
so this dish network rep knocks on my door and asks are you with dish network. i say yes, asks me how long have I been with dish, I tell him atleast 3years, The rep tells me that they have a loyalty program if you are with dish. Ok thanks, the rep leaves. I get on the phone and inquire about it. The first person a woman says yes we have the loyalty program. Puts me on hold for say 20 minutes then this non english speaking person get on, goes thru this stupid conversation about what channels do I not watch. I try and tell him what does that have to do with me getting this promo. He puts these fillers words in such has well we can take the channels that you do not watch and tyhat might drop the bill down. I tell this idiot that all I want to know is AM I GOING TO GET THIS PROMO, Idiot says no you have to be a new customer.So I tell him thanks for wasting my time.
Sounds like you’re one of those idiot reps. Go sit down!!!
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